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Salary: USD 196,000 - 258,550 / annual
ServiceNow is hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a hands-on field engineering role—not sales engineering—focused on deployment, troubleshooting, and driving real product outcomes inside customer environments.
You will work directly with customer engineering teams to implement, configure, and optimize Application Security (AppSec) solutions. Your mission is to make customers successful, remove friction, and ensure the product delivers real value in production.
Key Responsibilities:
Customer Deployment & Enablement: Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments. Work directly with developers, engineering managers, and security teams to operationalize the platform. Ensure customers move from initial setup to advanced use cases quickly.
Field Engineering & Troubleshooting: Act as the front line for technical problem-solving in real-world environments. Debug issues across infrastructure, APIs, and application layers. Identify product gaps and, when needed, fix bugs or contribute code alongside engineering.
Customer Success & Adoption: Drive successful outcomes across multiple customers simultaneously. Keep high-value customers engaged, productive, and expanding usage. Partner closely with Customer Success on POVs, onboarding, and adoption strategies.
Product Feedback & Improvement: Gather real-world usage insights and translate them into actionable product feedback. Collaborate with engineering to improve usability, performance, and scalability. Help make the product easier to deploy, configure, and operate.
Requirements:
- 4–8+ years in software engineering, DevOps, or field engineering roles
- Strong experience with Application Security (AppSec) concepts (SAST, DAST, APIs, vulnerabilities)
- Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures
- Ability to troubleshoot complex technical issues across the stack
- Comfortable working directly with developers and engineering leadership
- Willingness to travel 25–50% to engage customers on-site
