SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
OpenLoop is a telehealth support solutions company founded by Dr. Jon Lensing and Christian Williams, designed to streamline virtual care delivery across all 50 states. The company partners with healthcare organizations to provide meaningful virtual support across an expansive array of medical specialties.
As a Provider Experience Specialist, you will be the primary point of contact for healthcare providers during their onboarding and first weeks with OpenLoop. Your role is to deliver a seamless, supportive, and engaging onboarding experience that ensures providers feel confident, connected, and fully prepared for clinical success. Your work directly impacts provider readiness, satisfaction, and retention.
Key responsibilities include:
- Serve as the primary point of contact for providers throughout onboarding and early weeks, building trust and ensuring a positive experience
- Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts
- Ensure providers are fully prepared for their first shifts by confirming system access, credentialing, and clinical readiness
- Conduct weekly check-ins during the first 4–6 weeks to support engagement, answer questions, and proactively address concerns
- Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues efficiently
- Facilitate and track provider cross-training opportunities to expand readiness and utilization
- Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities
- Identify process gaps, recommend improvements, and escalate concerns as appropriate
- Maintain accurate documentation of provider progress, communications, and onboarding milestones
- Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight
- Provide guidance and support to junior team members as needed
OpenLoop operates with a relatively flat organizational structure where everyone is encouraged to bring ideas to the table. Core values include Autonomy, Competence, and Belonging, with an emphasis on empowering and supporting all team members.
REQUIREMENTS:
- 2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred)
- Strong communication and interpersonal skills with the ability to build trust and rapport quickly
- Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously
- Confident facilitating live sessions and leading group discussions
- Demonstrated ability to handle complex or non-routine issues and drive resolution independently
- Skilled at identifying patterns, surfacing insights, and recommending process improvements
- Passionate about improving the provider experience and delivering high-quality support
