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Salary: USD 95,800 - 125,000 / annual
Greenhouse, a leading hiring software platform, is seeking a Project Manager to join its Professional Services team. In this role, you will lead end-to-end delivery of complex Enterprise Greenhouse implementations for large customers, managing multiple workstreams simultaneously from kickoff through go-live. You will oversee the work of Implementation, Strategic, and Technical Consultants across solution design, integrations, data migration, and custom development. Your responsibilities include setting project scope, timelines, and delivery methodology; building and maintaining project charters, plans, RACIs, and risk/issue/dependency trackers; managing scope and change requests against Statements of Work to keep projects on time and on or under budget; tracking customer sentiment and raising risks early to protect satisfaction and NPS; collaborating with Greenhouse Success teams for smooth handoffs; and helping refine Professional Services project management tools, templates, and processes as the team scales.
You should be an orchestrator who thrives on keeping multiple moving workstreams in sync and ensuring stakeholders understand what's next and why. You are a trusted advisor who earns customer confidence quickly, has hard conversations early, and leaves customers satisfied with their choice of Greenhouse. You spot risks and dependencies coming, raise them proactively, and solve them before they become delays. You are energized by a lean, fast-growing team where your process improvement ideas get implemented.
Greenhouse is a remote-first company with shared office spaces in New York City and Ireland, plus optional co-working spaces. The company has been recognized as one of Fortune's Best Places to Work and Inc.'s Best Workplaces multiple years running. You will work within Eastern or Central timezone business hours, with flexibility to support EMEA customers as needed.
REQUIREMENTS:
- 3–5 years of customer-facing project management experience
- Experience leading technical integrations and/or large-scale software implementations
- Experience delivering SaaS implementations for Enterprise customers
- Track record of strong customer sentiment and high NPS, with projects delivered on time and on or under budget
- Working knowledge of project management principles and tools: project plans, risk management, SOWs, scope and change management, resource management, dependency planning, project charters, and RACI
- Strong verbal and written communication skills, including leading customer-facing meetings with stakeholders at every level
- Ability to work CST or EST business hours, with flexibility to support EMEA customers as needed
- PMP or another project management certification is a plus
- Must be currently authorized to work in the United States on a full-time basis
