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Salary: USD 116,000 - 160,000 / annual
Chime is seeking a Program Manager to join the Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. This role is positioned as a "GM for hire," partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical strategic initiatives selected by senior leadership.
You will act as the primary driver of complex, high-impact programs from strategy through execution. Your responsibilities include bringing structure to ambiguity, connecting teams around shared goals, and ensuring meaningful business outcomes. You'll work closely with teams across OMX and collaborate with partners in Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations to solve complex operational challenges.
Key responsibilities:
- Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership
- Develop clear execution plans, align stakeholders, and drive complex initiatives from strategy through delivery with minimal oversight
- Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor
- Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress
- Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions
- Identify patterns, inefficiencies, and opportunities across OMX operations; partner with SOTO to leverage AI, automation, and scalable operating practices
- Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed and efficiency
Chime is a financial technology company (not a bank) focused on empowering members to take control of their finances. The company operates with an entrepreneurial culture emphasizing problem-solving, ownership mindset, and delivering exceptional member experiences.
Requirements:
- 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field
- Exceptional program management skills with proven ability to design simple, scalable solutions for complex business problems
- Outstanding written and verbal communication skills, with experience developing executive-level communications and presenting to senior leaders
- Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority
- Ownership mindset with ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast-paced environments
- Strong analytical and problem-solving skills, including experience with Looker, Tableau, Power BI, or similar analytics tools
- Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency
