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Vivenu is a global leader in event ticketing technology, backed by over $65 million in funding and serving major clients like the Grammys, Golden Globes, Stanford University, and the Hockenheimring. The platform handles over 1 billion requests per month and serves over 10 million end users.
As a Professional Services Engineer, you will own a greenfield role focused on turning enterprise architecture into reality. You will leverage vivenu's modern, API-first platform to engineer high-performance integrations, custom automation, and core client implementations. Working in deep technical build mode, you will write production code, build reusable integration patterns, and ship solutions directly to production. Your engineering execution will directly impact business outcomes by enabling major enterprise deals to reach successful go-lives and supporting global expansion.
Key responsibilities include:
- Design and architect robust technical solutions that are secure, scalable, and aligned with customer needs (headless vs. third-party integrations)
- Write scripts and light custom code to support data migration, automation, and system integration
- Partner with Engagement Managers, Solutions Architects, and Customer Success Managers to scope technical requirements and estimate effort
- Design, build, and deploy production applications combining business logic, APIs, SDKs, webhooks, vivenu best practices, and user-facing interfaces
- Collaborate directly with internal and external stakeholders, bridging technical teams and executives
- Engage directly with users to understand challenges, requirements, and co-develop solutions
- Contribute tooling, frameworks, and best practices that scale impact across accounts
You will be supported by Engagement Managers and Solution Architects who protect your focus and manage customer interactions, allowing you to concentrate on technical execution.
Requirements:
- 3+ years of professional software engineering experience with demonstrated technical depth
- 1+ years of experience in a technical delivery role (Professional Services, Solutions Engineering, Implementation Engineering, or Customer Software Development)
- Strong proficiency in building full-stack applications (e.g., Typescript/Node.js)
- Hands-on experience working with REST APIs, webhooks, and third-party system integrations
- Working knowledge of SQL and relational databases for querying, data transformation, and migration scripts
- Proven ability to debug complex issues quickly across multi-layered systems (data, API, application)
- Strong communication skills to articulate technical details internally and navigate multiple client deliverables simultaneously
