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Salary: USD 75,000 - 90,000 / annual
Webull is a leading digital brokerage platform serving over 20 million users across 16 regions worldwide. As a Production Engineer, you will be a critical technical bridge between global operations and engineering teams, ensuring high availability and resilience of Webull's 24/7 trading infrastructure.
In this role, you will:
• Proactively monitor Webull's global Order Management Systems (OMS) and mission-critical applications 24/7 to maintain 99.99% system stability
• Act as the primary technical liaison between Back-Office Operations and Development teams; manage L1/L2 production incidents and spearhead root-cause analysis (RCA) for L3 escalations
• Partner with the Client Services team to track, prioritize, and resolve client-facing incidents through the ticketing system, ensuring timely resolution and high satisfaction
• Streamline daily technical operations and provide expert support for complex database systems and middleware
• Design and build robust scripts, automation frameworks, or AI agents to eliminate repetitive tasks and enhance production efficiency
• Collaborate across time zones to support global trading sessions, adapting to irregular shifts (including early mornings, late nights, or weekends) as needed
This is more than a support role—you will champion operational excellence by resolving complex production issues, automating manual workflows, and leveraging cutting-edge technologies to scale Webull's next-generation brokerage platform.
The role is based in Webull's St. Petersburg Global HQ (200 Carillon Pkwy, FL), requiring in-person collaboration.
**REQUIREMENTS:**
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field
• 1+ years of experience in IT production support, SRE, or systems engineering within high-availability environments
• Hands-on experience managing MySQL/NoSQL databases and middleware technologies such as Kafka and Redis
• Proficiency in at least one programming language (Python, Java, or JavaScript) with a solid grasp of data structures and algorithms
• Strong understanding of Linux internals and container orchestration technologies like Kubernetes (K8s) and Docker
• Self-starter mindset with the ability to maintain peak performance and clear-headed decision-making under high-pressure, mission-critical scenarios
• Willingness to work irregular hours to support a global market that never sleeps
**PREFERRED QUALIFICATIONS:**
• Previous experience in the broker-dealer, electronic trading, or fintech industry
• Fluency in Mandarin and English to effectively collaborate with global engineering hubs
• Familiarity with AI agents, LLM integration, or advanced automation for operational scaling
• Broad knowledge of AWS cloud infrastructure and best practices
• Exceptional ability to translate complex technical issues into clear insights for diverse stakeholders
