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Linear is building the product development system for teams and agents, serving over 40,000 companies including OpenAI, Coinbase, and Ramp. As a Product Support Specialist in APAC, you'll be a core part of the customer experience team, responsible for end-to-end customer support and contributing to product improvements through customer insights.
You'll support customers through their entire journey with Linear—from onboarding and account setup to debugging complex issues and discovering integrations. You'll investigate and resolve inbound customer issues across multiple channels (email, Slack, Twitter, Reddit), partner with engineering to document and reproduce bugs, and surface customer feedback trends to inform product decisions. You'll also lead select strategic projects to improve the support experience and internal knowledge sharing, and deliver high-touch Enterprise support at scale, working alongside Customer Success and Sales teams.
Linear is a remote-first company with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in Australia or Singapore, with flexibility to work from anywhere within those countries. The team values deep focus and async collaboration, with intentional in-person moments through team off-sites and occasional travel.
The company has experienced organic growth since its 2019 founding and is distributed across North America, Europe, and Australia. You'll be joining a small, focused team that cares deeply about work quality and the people involved.
Requirements:
- Passion for technology, quality, and Linear's mission
- Excellent communication and customer service skills with experience working with technical or engineering user bases; ability to adapt communication for non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups; ability to reproduce bugs in various environments (different browsers, Windows, Mac, Mobile)
- Familiarity with SQL, JavaScript, APIs, and GitHub is a plus; if you lack direct experience, curiosity to learn is desirable (note: this is not a product engineering role)
- Currently based in Australia or Singapore
About Linear
SaaS / Enterprise Software; Product — issue tracking and product development workflow software.
