SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Linear is a SaaS platform for product development and issue tracking used by over 40,000 companies including OpenAI, Coinbase, and Ramp. The company is building the product development system for teams and agents, with a focus on how AI is changing software development.
As a Product Support Specialist in the APAC region, you will be a key part of Linear's customer experience team. You'll support customers across their entire journey with Linear—from onboarding and account setup through debugging complex issues and discovering features and integrations. You'll handle inbound customer issues via multiple channels including email, Slack, Twitter, and Reddit, working with both technical and non-technical users.
Key responsibilities include investigating and resolving customer issues, partnering with the engineering team to document and reproduce bugs, and surfacing customer feedback trends to inform product decisions. You'll also lead select strategic projects to improve the support experience and internal knowledge sharing, and deliver high-touch Enterprise support at scale while collaborating with Customer Success and Sales teams.
Linear is a remote-first company with optional co-working offices in San Francisco, New York, and London. This role is restricted to candidates based in Australia or Singapore, with flexibility to work from anywhere within those countries. The team values deep focus and async collaboration, with intentional in-person moments through team off-sites and occasional travel.
The company offers competitive salary and equity with employee-friendly terms, daily meal and coffee stipends, paid co-working space, comprehensive health coverage, 5 weeks paid vacation plus local holidays, 4 months paid parental leave, and a paid month off after 4 years of service.
REQUIREMENTS:
- Passion for technology, quality, and Linear's mission
- Excellent communication and customer service skills with experience working with technical or engineering user bases; ability to adapt communication to non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups
- Ability to reproduce bugs with Linear and integrations across different environments (browsers, Windows, Mac, Mobile)
- Familiarity with SQL, JavaScript, APIs, and GitHub is a plus; curiosity to learn is desirable (note: this is not a product engineering role)
- Currently based in Australia or Singapore
About Linear
SaaS / Enterprise Software; Product — issue tracking and product development workflow software.
