SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Windfall is seeking a Product Delivery Expert to own end-to-end product delivery for customers, ensuring every data file, model score, and data integration arrives on time and correct on first delivery. This is a hands-on, customer-facing role that combines technical expertise with operational excellence.
You will monitor and act on customer delivery queues daily, resolving manual-processing alerts and handling exceptions. Working closely with Customer Solutions Engineers, you'll proactively monitor recurring feeds and integrations to catch issues before customers notice them. You'll join customer calls for onboarding, file issues, data setup, transfers, and ongoing workflows, providing technical expertise and clear explanations to both technical and non-technical audiences.
A core part of your mission is identifying repetitive manual work and turning it into documented workflows, product feedback, and automation that help Windfall scale. You'll own the human-in-the-loop steps that are part of the product experience and execute them accurately every time. You'll triage and escalate delivery issues to Engineering with clear reproduction steps and impact, then close the loop with customers once resolved.
You'll build and maintain delivery runbooks, QA checks, and customer guidance on file processing and integration changes. You'll share delivery insights and patterns with Customer Success and Product teams to improve processes across the organization. Your focus is on driving faster time to value—helping new customers reach first value within their first 90 days and minimizing delivery delays, rework, and repeat exceptions, which directly contributes to early NPS, customer health, and retention.
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights by democratizing access to people data. More than 1,500 data-driven organizations use Windfall to power their business.
REQUIREMENTS:
- Bachelor's degree
- 2+ years of experience in product operations, data operations, implementation, or a similar technical, customer-facing role
- Strong data fluency, including file structures, field mapping, record matching, and data quality
- A structured approach to troubleshooting: forming hypotheses, testing them, and documenting findings rather than trying random fixes
- Exceptional attention to detail and a process-minded approach to recurring work
- A track record of spotting patterns in manual work and turning them into repeatable workflows or systems
- Comfort joining customer calls and explaining technical issues clearly to both technical and non-technical audiences
- Ability to manage a daily queue of time-sensitive work while keeping quality high
- Clear written communication, especially for runbooks, process documentation, and customer guidance
PREFERRED:
- Prior startup experience, particularly in B2B SaaS or data companies
- Working knowledge of SQL
- Experience with data onboarding or identity resolution platforms
- Familiarity with file transfer methods and integrations
