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Finni Health is revolutionizing autism care through innovative technology. As a Practice Support Associate, you will serve as the front-line support for ABA practice owners, ensuring a smooth onboarding and operational experience.
You will act as the day-to-day point of contact for practice owners, answering questions, providing updates, and reinforcing workflows. You'll become a subject matter expert in using Finni's tools, proactively researching and resolving issues before escalating to internal teams. Your responsibilities include responding to support tickets within defined SLAs using internal documentation, taking the lead in developing and updating the internal knowledge base to empower users, and collaborating with cross-functional teams (RCM, Clinical Success, HR, Recruiting, and Product) to resolve outstanding issues and keep provider records current.
This is a high-ownership, customer-facing role with a clear growth path to Practice Success Manager. Full-time position with working hours 11:00 AM to 8:00 PM Eastern Time.
Requirements:
- 1–2 years of experience in operations, administration, or customer support, ideally in healthcare or service-oriented environments
- Highly organized, detail-obsessed, and able to manage multiple tasks simultaneously
- Clear, professional communicator across email, Slack, and Google Meet
- Self-starter who thrives in ambiguous, evolving environments and takes ownership to solve problems proactively; startup experience is a plus
- Experience with support or ticketing systems (Zendesk, Salesforce, Jira, ServiceNow) required
