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LucidLink is seeking a Post Sales Solutions Engineer to serve as the technical partner for customers from contract signature through renewal. This role bridges sales and support, ensuring smooth onboarding, proactive issue resolution, and early identification of renewal risk and expansion opportunities.
You will own the technical success of assigned accounts by:
- Conducting onboarding calls within 30 days of signature and verifying customer setup in internal monitoring tools
- Ensuring customers upgrade to the latest LucidLink product versions
- Maintaining renewal and expansion tracking for your book of business
- Reducing avoidable technical support escalations through methodical troubleshooting and early intervention
- Acting as the trusted technical point of contact for strategic accounts, from routine check-ins to high-stakes escalations
The role requires deep technical fluency across several domains: APIs, SDKs, and integrations; distributed storage and cloud architecture (metadata vs. data separation, caching, encryption trade-offs); identity and access management (SSO, 2FA, role-based permissions); and migration/business-continuity planning. You will explain complex technical concepts equally well to engineers and executives, adapt your teaching in real time, and diagnose sensitive issues under pressure.
You must also demonstrate commercial awareness—spotting renewal risk and expansion potential without prompting, and managing your own renewal pipeline. LucidLink is a file-streaming platform used by 4,000+ companies and 100,000+ users across 150+ countries, streaming over 100 petabytes of data. The company was founded in 2016 by storage industry veterans, is headquartered in San Francisco, and has 230+ employees globally. The company has received an Emmy Award for engineering innovation.
Candidates must be willing to support customers across multiple time zones and geographies. AI fluency is considered a core professional competency and will be explored during the interview process.
REQUIREMENTS:
- Demonstrated expertise in APIs, SDKs, and integrations
- Strong understanding of distributed storage and cloud architecture
- Fluency in identity and access management (SSO, 2FA, role-based permissions)
- Ability to troubleshoot complex technical issues methodically and under pressure
- Excellent technical communication skills; ability to teach and explain to both technical and non-technical audiences
- Proven ability to build and maintain customer relationships as a trusted technical advisor
- Commercial acumen and ability to identify renewal and expansion opportunities
- Experience with migration planning and business-continuity scenarios
- Willingness to support customers across multiple time zones
