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Flywire is a global payments enablement and software company supporting over 5,300 clients across education, healthcare, travel, and B2B industries. The company processes payments across 240 countries and territories in more than 140 currencies.
In this Payment Operations Associate role, you will manage and streamline payment processes, optimize fund movement and reconciliation across global accounts, and support the Payment Operations, Payouts, and Customer Support teams.
Key responsibilities include:
- Identifying and matching incoming payments to customer bookings
- Reconciling accounting entries across global accounts and multiple currencies
- Investigating and resolving unmatched or misapplied payments by collaborating with internal teams and payment partners
- Troubleshooting bank and partner reporting issues to ensure accurate and timely identification of incoming funds
- Identifying recurring payment issues and recommending process improvements to reduce manual work and reconciliation breaks
You will work in a fast-paced, collaborative environment with a global team of over 1,400 employees across 15 offices worldwide.
REQUIREMENTS:
- Undergraduate degree with 1-2 years of corporate work experience in the payments or banking industry
- Expertise in payments identification and reconciliation
- Exceptional attention to detail, sense of urgency for deadlines, and strong organizational skills
- Fast learner with ability to work independently, troubleshoot issues, and drive tasks to completion
- Strong communication and collaboration skills; team player mentality
- Fluent English, written and spoken (additional languages are an advantage)
- Excellent analytical and computer skills including proficiency in Excel or Google Sheets
- Experience with bank and partner reporting (plus)
- Experience with payment processing and investigations (plus)
- Experience with Slack, Zendesk, Jira, and/or Looker (plus)
- Positive, can-do attitude with demonstrated willingness to learn
- Passion for problem-solving and helping customers
