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Salary: USD 51,000 - 60,000 / annual
Strive Health is transforming chronic disease management by identifying risk earlier, coordinating thoughtful care, and supporting patients through their health journey. The Patient Navigator role is central to this mission, supporting the care team in keeping patients engaged with Strive's complete care program specifically designed for people with kidney conditions.
You will be responsible for proactively reaching out to both current and prospective patients—primarily through phone calls and face-to-face interactions—to educate them about available care services and enroll them within an assigned geographic area. While most patient interactions occur by phone, you will have opportunities to meet patients in person at office visits or in their homes.
Key responsibilities include:
- Conducting outbound phone calls and face-to-face outreach to educate patients on care services and program enrollment
- Building strong relationships with patients to drive engagement and program participation
- Serving as an educational resource and helping patients navigate questions about their care
- Scheduling patients for program appointments and tracking enrollment metrics
- Documenting patient interactions and maintaining accurate records in the patient management system
- Collaborating with the care team to support patient success
- Representing Strive Health professionally in community and clinical settings
Success is measured by your ability to schedule patients for program appointments through relationship-building, education, and navigation support. You'll work in a hybrid model with flexibility to work from home while fulfilling in-person needs at the office, clinic, or patient homes.
Strive Health offers comprehensive benefits including medical, dental, and vision insurance; 401(k) with employer match; paid time off including holidays, vacation, sick time, and paid parental leave; professional development stipend; and wellness programs including mental health support and family forming services through Maven Maternity at no cost.
REQUIREMENTS:
- High school diploma or equivalent required
- Valid driver's license and reliable transportation required
- Ability to work in-person in the Midland, MI area
- Strong communication and interpersonal skills
- Ability to build rapport and engage with diverse populations
- Comfort with phone-based outreach and face-to-face patient interactions
- Organizational skills and attention to detail
- Experience with promoting and selling primary care or other healthcare-related services to high-needs populations (preferred)
- Experience in healthcare, specifically educating patients on care models or insurance plans (preferred)
- Community health experience (preferred)
- Empathy for the burden of kidney disease (preferred)
