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Plaid is seeking a Partnership Manager to lead strategic relationships with its largest Financial Institution (FI) partners. In this role, you will serve as the primary strategic and business point of contact for a portfolio of major FI clients, owning end-to-end strategy and execution of core business goals.
Key responsibilities include:
- Lead multiple strategic relationships with Plaid's largest financial institution partners
- Create and own priorities and strategy for engagement with FIs, partnering internally and externally to execute on strategy and goals
- Cultivate and deepen relationships with key stakeholders within financial institutions, supporting them on their digital transformation journey
- Develop deep expertise in Plaid's technology and product offerings; work closely with product and engineering teams to execute roadmaps and advocate for open finance solutions
- Help define Plaid's strategy for transforming its position in the financial services industry, shaping policy and regulatory priorities
- Serve as escalation point for business and technical incidents or issues arising from API integrations with FIs
- Uncover additional opportunities aligned with FI partnership strategy and company goals
- Work in a highly collaborative, cross-functional environment
Plaid powers financial connectivity for millions of users and thousands of companies including Venmo, SoFi, Fortune 500 companies, and major banks. The company's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. Founded in 2013, Plaid is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
Qualifications:
- 6-10+ years of experience in partnerships, strategy, business operations, or similar role
- Experience managing external relationships independently and building/executing strategies to make partners/clients successful with new technologies
- Excellent project management and communication skills with ability to craft compelling executive communications and reports
- Ability to understand technical and product concepts
- Self-starter with strong troubleshooting skills and ability to use deductive and inductive reasoning to guide partners through complex or escalated issues
- Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure/process
- Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks
