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Thumbtack is a home services marketplace that connects millions of homeowners with local service professionals. The Partner Operations Analyst role sits within the Commercial Strategy team and is responsible for building scalable systems, processes, and infrastructure that support Thumbtack's partnerships business.
In this position, you will own the partner onboarding pipeline from application through activation on the Pro Marketplace, ensuring every partner is properly set up and operational. You'll provide ongoing account management for high-value software and marketing partners, serving as their primary operational point of contact. You'll lead independent projects from scoping through delivery, driving process improvements and systems enhancements by managing timelines and cross-team dependencies.
Key responsibilities include building and maintaining automation and AI tools for data collection, tracking, and reporting to reduce manual work; supporting new pilots and partnership launches including fulfillment, refunds, surveys, and feedback collection; partnering with Engineering, external developers, Partnerships, and Support teams to resolve issues and implement improvements; and maintaining current workflows, documentation, and Jira dashboards to provide visibility on volume, bottlenecks, and partner health to leadership.
This is a hands-on role combining execution, cross-functional project management, and continuous improvement. You'll have autonomy to lead projects independently and use technology to simplify workflows. The ideal candidate is organized, resourceful, comfortable with ambiguity, and enjoys solving problems and finding better ways to work.
REQUIREMENTS:
- 3+ years in operations, partner management, account management, customer success, or support operations, preferably at a marketplace or tech company
- Demonstrated experience owning a process end-to-end, from mapping and documentation to improvement
- Track record of delivering a cross-functional project where you set the plan, managed dependencies, and achieved measurable results
- Proficiency with Salesforce, Jira, and spreadsheets; experience building dashboards or reports
- Exposure to APIs and product integrations
- Experience using AI or automation tools to reduce manual work
- Clear written and verbal English with confidence working with technical and non-technical stakeholders, including external partners
- Ability to work U.S. hours, including graveyard shifts, with occasional schedule flexibility
