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AirOps is a full-service platform helping brands achieve visibility and growth in the age of AI search. As consumers increasingly rely on AI agents (ChatGPT, Claude, Gemini) to discover and purchase products, AirOps helps category leaders—including Ramp, Chime, Airbnb, ServiceNow, and Rippling—get found and recommended by these AI systems.
You will own, optimize, and scale AirOps's high-volume outbound email infrastructure, managing the technical systems powering 500K+ monthly emails across dozens of active client accounts. This role bridges outbound strategy, email infrastructure, deliverability, campaign performance, AI, experimentation, and product development. Over the next 6–12 months, you will transition the custom-built outbound stack into an automated, scalable engine.
Key responsibilities include:
- Portfolio Performance & Optimization: Own system-wide outbound performance across all active clients. Track email volume, reply rates, bounce rates, domain health, and deliverability metrics. Build proactive diagnostics to fix deliverability drops before they impact customer results.
- Architect High-Volume Infrastructure: Design, maintain, and scale the custom backend domain, inbox, and sending architecture for 500K+ monthly emails. Ensure peak deliverability while preparing infrastructure for 3x account growth.
- Systematic Campaign Experimentation: Build a testing engine across subject lines, messaging variations, targeting, and sending schedules to maximize reply rates.
- AI Engineering & Prompt Design: Own and refine the prompt systems and LLM workflows responsible for generating high-converting outbound copy and personalization at scale.
- Product & Engineering Partnership: Serve as the internal technical expert on cold email systems, bridging campaign operations and product development.
- Playbooks & System Methodology: Define cross-portfolio benchmarks and performance standards. Codify outbound best practices into internal playbooks to ensure consistent execution across all accounts.
You are a systems thinker who views outbound as a deterministic machine with inputs, variables, data pipelines, and measurable outputs. You are metrics-driven, autonomous, and energized by backend infrastructure rather than client-facing work. You prefer being under the hood building scalable engines.
REQUIREMENTS:
- Proven experience managing complex, multi-account cold email environments at scale (100K+ emails/month), ideally within a fast-paced agency or high-growth managed service environment
- Deep expertise with modern data enrichment, programmatic personalization workflows, and bulk lead verification pipelines
- Strong understanding of email infrastructure mechanics: inbox provisioning, domain rotation, deliverability maintenance, and contact discovery
- Demonstrated ability to operate outbound infrastructure within strict enterprise brand guidelines, ensuring proper domain security, data handling, access controls, and auditable campaign workflows
- Metrics-driven mindset with ability to catch deliverability drops or underperforming campaigns proactively
NICE TO HAVE:
- Prior experience managing high-volume publisher outreach, link acquisition, digital PR, or affiliate partner recruitment
- Experience identifying and prioritizing high-value publishers based on relevance, authority, citation potential, audience fit, and placement likelihood
- Familiarity with AEO, LLM visibility, digital authority, and how third-party mentions shape brand discovery in AI-generated answers
- Ability to translate operational pain points into clear product requirements and collaborate effectively with product and engineering teams
