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ShipBob is seeking an Operations Support Manager to develop and support partner fulfillment centers, ensuring they meet performance standards. This is an individual contributor role based in Kettering, reporting to the Regional Director of Fulfillment Operations.
You will oversee new startup functions including project management, systems training, and equipment setup. The role focuses on building solid partnerships with new and existing 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob's dashboard and fulfillment services.
Key Responsibilities:
Training & Coaching: Coach and guide 3PL partners to success using ShipBob's Scorecard metrics. Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration. Reinforce training materials on an ongoing basis to encourage self-service and seamless interaction with ShipBob's dashboard and services.
Troubleshooting & Support: Support the relationship to handle questions, requests, and issues related to onboarding as a 3PL partner site. Work with 3PLs to ensure quality closure of internal tickets with proper root cause analysis and resolution.
Adoption & Feature Enablement: Inspire 3PL partner use of key ShipBob features and tools. Bridge partner objectives with ShipBob capabilities to drive adoption of key functions and features of the operational WMS and SOPs.
The role emphasizes an ownership mindset, continuous learning, and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, its merchants, and your own professional growth. The company values collaboration, transparency, mutual respect, and a results-driven culture with clear accountability.
Requirements: Not specified in the provided excerpt.
