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Huzzle is a B2B sales recruitment platform connecting professionals with opportunities at leading companies. This role is with a luxury short-term rental and hospitality company operating across the United States, specializing in managing high-end vacation homes and delivering concierge-level guest experiences.
You will serve as Operations and Client Success Manager, a critical leadership role bridging guest experience, operational excellence, and strategic growth. This is a senior individual contributor role with significant responsibility for maintaining property standards, driving supplemental revenue, and managing key stakeholder relationships.
Key responsibilities include:
- Oversee guest communications with a strict ten-minute response time requirement to ensure premium experience
- Manage cleaning reports and review property photos to ensure homes meet rigorous SOP standards
- Refine existing workflows and create new SOPs to improve operational efficiency and scalability
- Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships
- Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth
- Execute "Think Like An Owner" projects—special initiatives designed to improve business bottom line and guest satisfaction
- Monitor and report on team performance against base KPIs and the "Focus of the Month"
The role requires working a strict PST 9:00 AM – 5:00 PM schedule in a fully remote environment.
Requirements:
- Senior-level experience in Real Estate or Hospitality
- Proven mastery of Objection Handling and high-level negotiation
- Native-level fluency in English with exceptional written and verbal communication skills
- Proficiency in Google Workspace
- Experience with Cold Calling, Cold Emailing, and conducting Discovery Calls
- Proficiency with Slack and Monday.com
- Previous experience in the short-term rental or vacation rental industry
