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Veem is transforming global money movement by building a platform that makes cross-border payments seamless, transparent, and scalable. The platform combines global payments, FX optimization, and embedded financial tools to help businesses from SMBs to large platforms operate and grow internationally.
This is an intermediate individual-contributor role blending frontline technical support with customer and partner API implementation. You will support customers via phone, email, and chat while guiding integrations from configuration through testing, launch, and post-launch stabilization. You'll work cross-functionally with Product, Sales, and Operations teams to drive real business impact.
Key responsibilities include:
- Provide technical support to customers and partners across multiple channels (phone, email, live chat)
- Guide API integrations from initial configuration through testing, launch, and post-launch support
- Test APIs, inspect logs and payloads, isolate root causes, and document reproduction steps clearly
- Balance queue coverage, multiple concurrent implementations, documentation, and follow-ups
- Guide both technical and business stakeholders through integration processes
- Test and refine AI-powered prompts, agents, or automated workflows and monitor quality
- Partner with Engineering to write high-quality technical issue reports and implementation documentation
Requirements:
- 3+ years in API implementation, technical onboarding, SaaS support, or similar client-facing technical role
- Hands-on experience with REST APIs, JSON, authentication/OAuth, webhooks, Postman, and OpenAPI
- Ability to test APIs, inspect logs/payloads, isolate root causes, and clearly document reproduction steps
- Strong customer support ownership and ability to communicate with both technical and business stakeholders
- Organizational skills to manage multiple concurrent implementations and follow-ups
- Experience testing and refining AI prompts, agents, or automated workflows
Preferred qualifications:
- Background in fintech, payments, banking, financial services, or other regulated environments
- Knowledge of payment workflows including transaction processing, reconciliation, international payments, KYC, and business verification
- Experience with API monitoring, SQL, scripting, developer tools, middleware, or automation platforms
- Experience partnering with Engineering teams and writing technical documentation
