SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 72,000 - 72,000 / annual
Honey Homes is reimagining homeownership through a membership model that makes maintaining a home effortless. Members receive a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones.
The Member Operations Associate role is the evolution of traditional customer support. You will own member outcomes while helping improve the systems, tools, and processes that power the entire member experience. You'll work directly with homeowners to solve problems and coordinate across teams to ensure they're taken care of.
Key responsibilities include:
- Own member issues from beginning to end across app messaging, phone, SMS, and email. Coordinate across teams, communicate proactively, remove blockers, and ensure every member feels taken care of throughout their experience.
- Solve immediate problems while identifying recurring issues and implementing systemic solutions. Your job isn't complete when a ticket is resolved—it's complete when you've helped reduce the likelihood another member experiences the same problem.
- Leverage AI tools like Claude and ChatGPT to eliminate repetitive work, improve documentation, automate workflows, and increase effectiveness. Actively experiment with new tools, test ideas, and continuously improve how work gets done.
- Partner closely with Sales, Walkthrough Specialists, Field Operations, Billing, Product, Marketing, Recruiting, and other teams to surface trends, advocate for change, and implement better ways of working.
- Own a functional area of the business (such as onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, or documentation). Become the team's subject matter expert and continuously improve how that area operates.
- Operate with high agency. Proactively find opportunities, propose solutions, build improvements, measure their impact, and share what you've learned.
Within your first year, you'll deliver consistently exceptional experiences for members, develop expertise in your operational ownership area and drive measurable improvements, identify recurring issues and help implement solutions that reduce future support volume, build AI-powered workflows and automations, create documentation and SOPs, and become a trusted cross-functional partner.
This is a hybrid role based in the Oakland headquarters, requiring 4 days per week in office. The shift is Sunday–Thursday.
REQUIREMENTS:
- 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role
- Outstanding written and verbal communication skills
- Strong organizational skills and ability to manage multiple priorities simultaneously
- High agency and bias toward ownership; you don't wait to be asked to solve problems
- Curiosity and desire to continuously improve how work gets done
- Comfort learning and using AI tools like ChatGPT, Claude, or similar technologies to improve productivity
- Strong critical thinking and problem-solving skills
- Ability to collaborate effectively across multiple teams
- Interest in process improvement, operational excellence, and building scalable systems
- Experience working in a fast-paced startup environment is a plus
