SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 72,000 - 72,000 / annual
Honey Homes is reimagining homeownership through a membership model that provides members with dedicated handyman support and proactive home maintenance throughout the year.
As a Member Operations Associate, you will own the complete member journey across multiple channels (app messaging, phone, SMS, email), coordinating across internal teams to ensure members are supported end-to-end. Beyond resolving immediate issues, you'll identify recurring problems, improve workflows, and leverage AI tools to eliminate repetitive work and prevent future issues.
Key responsibilities include:
- Owning member issues from start to finish, coordinating across teams and communicating proactively to remove blockers
- Analyzing recurring member issues to identify root causes and implement systemic solutions
- Using AI tools (Claude, ChatGPT, etc.) to automate workflows, improve documentation, and increase team effectiveness
- Partnering cross-functionally with Sales, Field Operations, Billing, Product, Marketing, and other teams to surface trends and advocate for improvements
- Owning a functional area of the business (such as onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, or documentation) and becoming the team's subject matter expert
- Proactively identifying opportunities for improvement, proposing solutions, building improvements, measuring impact, and sharing learnings
Within your first year, you'll deliver exceptional member experiences, develop expertise in your operational area, identify and implement solutions that reduce support volume, build AI-powered automations, create documentation and SOPs, and become a trusted cross-functional partner.
Note: This role operates on a Sunday–Thursday schedule.
REQUIREMENTS:
- 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role
- Outstanding written and verbal communication skills
- Strong organizational skills and ability to manage multiple priorities simultaneously
- High agency and bias toward ownership; proactive problem-solving
- Curiosity and desire to continuously improve how work gets done
- Comfort learning and using AI tools (ChatGPT, Claude, or similar) to improve productivity
- Strong critical thinking and problem-solving skills
- Ability to collaborate effectively across multiple teams
- Interest in process improvement, operational excellence, and building scalable systems
- Experience in a fast-paced startup environment is a plus
