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Arcadia is an AI-powered energy intelligence platform for enterprises, combining unified data, AI-powered analytics, and expert advisory to help organizations manage utility bills, procure energy, and advance sustainability at scale. The company serves Fortune 2000 clients across three core solutions: utility bill management automation, energy procurement advisory, and verified sustainability reporting.
We are seeking a Manager of QA for RevOps to lead quality assurance and operational excellence initiatives. This is a people-management role responsible for overseeing QA processes, managing team performance, and driving continuous improvement across revenue operations functions. The successful candidate will establish and maintain SLAs, KPIs, and quality standards; lead a team to ensure operational excellence; manage stakeholder relationships and escalations; and convert operational data insights into actionable improvements.
Key responsibilities include:
- Leading and managing a QA team, with accountability for performance, development, and engagement
- Establishing and monitoring SLAs, KPIs, quality metrics, and productivity standards
- Investigating complex operational issues, identifying root causes, and implementing solutions
- Managing client and stakeholder relationships, handling escalations professionally
- Analyzing operational data and translating insights into process improvements
- Driving process optimization and automation initiatives
- Managing competing priorities and making sound decisions in a dynamic environment
- Collaborating across multiple systems, data sources, and cross-functional teams
The role operates on a hybrid model with a remote-first policy. The office is located in Chennai's central business district for those who need to work on-site.
REQUIREMENTS:
- 12+ years of total professional experience, with a minimum of 3+ years in a people-management role
- Undergraduate or postgraduate degree from a reputed institution
- Hands-on analytics and spreadsheet knowledge (Google Suite)
- Strong analytical and problem-solving capabilities with ability to investigate complex issues
- Excellent stakeholder and client-management skills
- Deep understanding of SLA, KPI, quality, productivity, and performance management
- Strong working knowledge of Microsoft Excel and operational reporting
- Experience with multiple systems, data sources, and cross-functional collaboration
- Continuous-improvement mindset with focus on process optimization and automation
- Strong ownership, accountability, attention to detail, and customer focus
- Excellent verbal and written communication skills
- Ability to work effectively in dynamic environments and adapt to changing requirements
- Preferred: experience with process improvement, automation, vendor management, or global stakeholder management
