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Salary: USD 100,000 - 115,000 / annual
Perch Energy is a mission-driven company expanding access to clean and affordable energy through community solar. Community solar removes barriers to renewable energy participation by making it accessible, affordable, and equitable for all.
The Manager of Subscription Management reports to the Director of Subscription Services and Market Operations and owns day-to-day support for utility partnerships, customer subscription sizing, and enrollment across multiple projects, states, and utility programs. This role is critical to meeting business objectives around project fill maintenance and revenue recognition.
Key Responsibilities:
- Adhere to program, contract, and internal policies for subscription sizing and allocation management, with focus on timely utility submissions and compliance in Illinois, Virginia, and Massachusetts
- Run routine analysis on credits produced, allocated, utilized, and banked
- Monitor project fill rates for assigned markets and collaborate cross-functionally to maintain optimal fill rates
- Leverage desktop tools, utility forms, and proprietary software to process edge cases and time-sensitive requests from Developers and Account Management teams
- Collaborate with global teams to ensure timely delivery of contractual requirements
- Perform QA/QC on new tools, existing reports, and automation efforts
- Build relationships with utility representatives to maintain active community solar subscriptions and ensure accurate bill crediting
- Maintain knowledge base with critical information: solar project system information, enrollment submission schedules, and mission-critical project deadlines
- Complete compliance requirements and ensure timely submission for assigned markets
- Drive timely revenue recognition by working with the Manager of Bank Management on credit redistribution
- Resolve all cases within company-defined SLAs
- Become a community solar subject matter expert and contribute to maintaining utility-specific operating procedures and regulations knowledge base
The ideal candidate is organized, creative, and proactively engages internal and external stakeholders to deliver top-notch service for the Developer Community.
Requirements:
- Bachelor's degree in Business, Finance, Accounting, Math, Science, Environmental Studies, Data Analytics, or related field
- 2+ years' experience in an energy-related role; Community Solar or Renewable Energy preferred
- Above-average MS Excel experience preferred
- Strong attention to detail and time management skills
- Proven track record of strong cross-team collaboration
- Strong verbal, written, and analytics skills with rigorous attention to detail
- Ability to problem-solve, find creative solutions, troubleshoot, and build best practices
- Flexibility and excitement to work in a fast-paced environment with evolving needs
