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Salary: USD 92,000 - 125,950 / annual
Recorded Future, a leading intelligence company serving 1,900+ clients globally, is seeking an experienced Manager of Global Billing Operations to lead and scale billing processes across a complex, global customer base. This role owns the translation of SaaS contracts into accurate, timely, and compliant billing outcomes while overseeing collections and ensuring efficient cash realization.
You will lead a high-performing Global Billing Operations team and partner closely with RevOps, Deal Desk, Sales, and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. The role requires a balance of hands-on operational execution, strong judgment, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment.
Key Responsibilities:
- Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
- Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
- Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
- Serve as the primary escalation point for complex billing issues, disputes, and exceptions
- Lead collections processes, including AR aging, follow-ups, and dispute resolution
- Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
- Ensure timely and accurate cash application and reconciliation
- Own and continuously improve billing and AR processes to drive scalability and efficiency
- Identify and implement automation opportunities across systems and workflows
- Standardize processes across regions, entities, and customer segments
- Partner with Deal Desk and RevOps to ensure seamless transition from deal structure to billing execution
- Partner with Sales and customer stakeholders to resolve payment delays and escalations
- Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
- Ensure billing and AR processes are SOX-compliant and audit-ready
- Own execution and documentation of key billing and AR controls
- Support external audits, including documentation, walkthroughs, and issue resolution
- Maintain compliance with global tax, invoicing, and regulatory requirements
- Lead, mentor, and develop a high-performing Global Billing Operations team
- Establish clear goals, priorities, and performance expectations
- Drive a culture of accountability, continuous improvement, and customer focus
Note: This role requires working from the Recorded Future office in Boston, MA at least 2 days per week, with additional team and company events/onsite meetings as needed.
Requirements:
- 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
- 3+ years of people management experience
- Strong Order to Cash experience
- Strong experience with NetSuite and Salesforce
- Deep understanding of billing processes, invoicing structures, and collections workflows
- Experience operating in a high-growth, complex deal environment
- Experience with automation, AI, or process improvement initiatives
- Strong analytical, problem-solving, and communication skills
Preferred Qualifications:
- Familiarity with ASC 606 and revenue recognition considerations
- Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
- Exposure to Government portal WAAF, including tax and multi-entity environments
