SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 129,000 - 161,000 / annual
Corelight is seeking a strategic Manager of Customer Education & Certification to lead the transformation of how customers learn and develop technical expertise with the company's network detection and response platform. This is a player-coach role combining team leadership with hands-on execution.
You will lead a team responsible for evolving existing training offerings into a modern, scalable customer education program. Key responsibilities include:
- Lead the strategic transformation of Corelight's customer education program by evaluating existing offerings, identifying gaps, and building a scalable strategy that accelerates customer onboarding, technical proficiency, product adoption, and long-term value.
- Manage, coach, and develop the customer education team, establishing clear priorities and performance expectations while remaining actively involved in training delivery, content development, and certification initiatives.
- Design and launch technical certification programs with tiered, role-based learning pathways, competency frameworks, practical assessments, and digital credentials that validate real-world skills.
- Develop and deliver engaging technical education including self-paced courses, modular learning paths, instructor-led training, interactive labs, and practical exercises tailored to security engineers, administrators, threat hunters, and SOC analysts.
- Modernize learning through AI and automation to accelerate content creation, personalize learning experiences, and scale education globally.
- Drive cross-functional adoption by partnering with Customer Success, Marketing, Sales, and Product to increase awareness and engagement.
- Expand the commercial impact of education by improving utilization of training services, identifying new revenue opportunities, and integrating education throughout the customer journey.
- Measure and continuously improve program effectiveness through meaningful metrics across enrollment, completion, proficiency, certification attainment, customer satisfaction, and revenue.
Corelight is a fast-growing network detection and response platform backed by top-tier venture capital including Crowdstrike, Accel, and Insight. The company operates a collaborative, geographically distributed culture focused on solving cybersecurity challenges.
REQUIREMENTS:
- Bachelor's degree or equivalent practical experience
- 7+ years of experience in customer education, technical training, instructional design, or related functions within B2B SaaS, enterprise technology, or cybersecurity
- Experience leading and developing technical education or training teams, with demonstrated ability to balance people management, strategic program ownership, and hands-on execution
- Proven experience building, transforming, or scaling technical customer education programs with measurable results in learner engagement, customer adoption, or business impact
- Strong hands-on instructional design and content development experience, including technical curricula, self-paced learning, interactive labs, practical assessments, and instructor-led training
- Experience developing technical certification programs, including role-based learning pathways, competency frameworks, skills assessments, and digital credentials
- Proficiency with learning management systems, digital credentialing platforms, and modern learning technologies, including practical experience applying AI and automation to education
- Strong technical fluency with ability to understand complex technologies and translate them into accessible learning experiences; experience in cybersecurity, networking, cloud infrastructure, or SOC workflows strongly preferred
- Commercial acumen, strong cross-functional influence, and demonstrated ownership of programs connecting customer education to product adoption, training utilization, revenue, or retention
