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Salary: USD 100,000 - 140,000 / annual
TrueML is a mission-driven fintech company using machine learning to create better customer experiences for distressed borrowers. The company builds AI-driven SaaS platforms that engage customers digitally and adjust strategies in real time based on their interactions.
As Manager, Compliance & Risk, you will serve as the operational backbone of the Legal, Audit & Compliance department, reporting to the Director of Compliance & Risk. You will lead day-to-day operations across continuous compliance monitoring, audit execution, client due diligence (DDQs), and emerging payments/KYB workflows while ensuring the company's AI-driven SaaS platforms meet the highest regulatory standards.
Key responsibilities include:
- Execute Compliance Management System (CMS) and Risk Management operations: lead daily CMS operations, conduct annual risk assessments, and maintain the Risk & Control library in the GRC platform
- Manage Audits & Client DDQs: coordinate end-to-end audit fieldwork for certifications (ISO 27001, PCI-DSS) and client examinations, supervise timely completion of Due Diligence Questionnaires
- Oversee Payments & KYB Compliance: manage compliance for the Payment Portal, supervise Know Your Business (KYB) onboarding, transaction monitoring, Nacha rules, and card network compliance
- Drive Monitoring & Remediation: execute continuous monitoring across consumer financial protection frameworks (FDCPA, TCPA, Reg F, BSA/AML) and validate root-cause corrective action plans
- Lead & Develop the Team: directly supervise, mentor, and manage daily workload distribution for compliance specialists and analysts, holding accountability for team SLAs
- Administer GRC & Reporting: serve as active administrator for compliance tech tools (Jira Service Management, AuditBoard, Confluence, Responsive) and maintain executive KPI/KRI dashboards
The role is remote-first but may require occasional flexibility outside standard business hours and occasional local or international travel for global operations support, company meetings, training, offsites, and collaborative projects. The position involves extended periods at a computer, virtual meetings, and use of standard office technology. You must maintain a reliable internet connection and a professional work environment while protecting confidential information.
REQUIREMENTS:
- 5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services
- 3+ years of direct people management
- Deep operational understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML) and payment/banking standards (Nacha, PCI-DSS)
- Hands-on experience administering GRC tools, advanced Jira/Confluence workflow management, DDQ/RFP platforms, and analytics tools (Looker, Google Sheets/Excel)
- Bachelor's degree in Business, Finance, Legal Studies, Information Systems, or equivalent experience
- Industry certifications such as CRCM, CAMS, CISA, or CRISC are a plus
