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Abby Care is building an AI-native platform for family-led care, partnering with health plans and government organizations to support the 50+ million family caregivers in America. The company combines clinical oversight with technology to train, enable, and support family caregivers in delivering high-quality home care while improving outcomes and transparency across the healthcare system.
As an RN Case Manager based in the Merrimack Valley/Lawrence area, you will report to the Director of Nursing and manage a diverse caseload of patients receiving home-based care. You will be responsible for comprehensive care coordination, working closely with patients, families, Primary Care Physicians, therapy providers, and internal support teams to ensure optimal outcomes.
Key responsibilities include:
- Managing a diverse caseload and ensuring quality patient care and efficient care coordination
- Providing coaching, oversight, and support to Home Health Aides (HHAs) to ensure adherence to clinical standards
- Developing and implementing individualized care plans based on patient assessments and goals
- Coordinating with PCPs, therapy providers, and internal teams for comprehensive care delivery
- Providing education and support to patients and families regarding healthcare needs and treatment plans
- Maintaining accurate and timely electronic charting with real-time documentation preference and 24-hour turnaround minimum
- Establishing and maintaining effective communication with clinical partners and escalating issues appropriately
- Participating in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage
- Monitoring and improving patient readmission rates and caregiver satisfaction
- Ensuring extended visits remain within acceptable ranges and completing administrative tasks thoroughly
The role offers competitive compensation with annual performance bonuses, comprehensive health coverage (including $0 deductible PPO option and company-funded HSA), generous paid time off with 10 paid company holidays, paid parental leave, and financial wellness benefits including HSA contributions, optional FSA, commuter benefits, and full 401(k) fee coverage.
REQUIREMENTS:
- Associate's Degree or Baccalaureate School of Nursing Degree
- Current and valid Registered Nurse license in Massachusetts
- Minimum 2 years of experience as a Registered Nurse in a clinical setting; 1 year of home health experience preferred
- Case management/supervisor experience and pediatric/adult care experience preferred
- Knowledge of Medicaid paid family caregiving program and HHA scope of practice preferred (training provided if needed)
- Reliable transportation, valid driver's license, and current auto insurance required
- Ability to work flexible hours, travel locally, and provide on-call service to patients/families
- Knowledge of OASIS preferred (training provided if needed)
