SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 53,000 - 0 / annual
Knock is a fintech company redefining the home buying and selling experience through its Bridge Loan product, which empowers homebuyers to purchase before they sell by unlocking equity in their current home. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents across the country.
As a Loan Assistant, you will support the customer journey from application to funding, working fully remote to help customers navigate the mortgage origination process. Your responsibilities include:
• Gathering required documentation to successfully submit loan files for processing and underwriting
• Obtaining Initial Closing Disclosure signatures to meet on-time closings
• Managing a pipeline of approximately 30 loan closings per month
• Completing Patriot Act compliance based on customer identification
• Ensuring minimum submission requirements and documents are met prior to submitting loans to processing
• Assisting team members with borrower requests
• Demonstrating understanding of TRID regulations to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving a loan
• Managing condo approval requirements, including requesting and reviewing documents
• Delivering excellent customer service throughout the loan process
• Working autonomously by following guides, job aids, and scripts to complete tasks
• Promoting a people-first culture with emphasis on best-in-class customer service from lead to closing
• Taking on ad-hoc projects and supporting the team as needed
You will work in a remote, tech-enabled environment with a distributed national team. Success requires strong attention to detail, responsiveness to both internal stakeholders and external customers, and the ability to learn quickly in a fast-paced startup environment.
**Requirements:**
• 1+ years of experience in mortgage operations and/or processing
• Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
• Experience using a Loan Origination System (LOS), Blend, and/or Google Suite
• Proven success working 100% remote in prior positions with experience in a distributed, national team environment
• High school diploma or equivalent
• Comfort with change and working in a fast-paced, startup environment
• Strong written and verbal communication skills with natural inclination to deliver amazing customer service
• Ability to review and interpret internal guidelines
• Process-oriented with keen eye for detail
• Commitment to creating diverse, equitable, and inclusive practices
