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Twilio is seeking a Legal Services Manager to join its Center of Excellence within Legal Operations. This role manages high-volume legal support requests, commercial contracts, and operational processes, serving as the initial point of contact for repeatable legal work and supporting the legal team's efficiency and scalability.
Key Responsibilities:
- Serve as the first point of contact for Go-To-Market (GTM) and Telecom Carrier Relations legal inquiries
- Review, vet, and respond to high-volume legal requests while adhering to internal processes
- Independently review and negotiate NDAs, SOWs, service orders, and related agreements
- Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements
- Maintain operational expertise across Center of Excellence processes and update playbooks
- Support ad-hoc operational projects and repeatable tasks across legal functions
The role is fully remote but may require occasional travel for team offsites, All Hands meetings, and other company gatherings.
Requirements:
Required:
- Bachelor's degree
- 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal
- Strong knowledge of commercial contracts and contracting principles
- Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders
- Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro
- Experience using AI tools and understanding how LLMs can improve day-to-day legal work
- Excellent written and verbal communication skills, attention to detail, and a customer-first approach
- Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision
Desired:
- Experience supporting a sales organization at a high-growth technology company
- Experience creating and managing process documentation and policies
- Experience handling high-volume, repeatable tasks across legal functions
- Exposure to law firm billing and eBilling software such as Brightflag, Onit, or Legal Tracker
- Good sense of humor, disdain for drama, interest in learning new things, and desire to get things done
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
