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Salary: USD 100,000 - 120,000 / annual
Norm AI is an agentic law company that has pioneered Legal Engineering—a process enabling lawyers to build and supervise domain-specific AI agents using proprietary no-code software tools. The company serves a client base with combined assets under management exceeding $30 trillion and operates Norm Law, LLP, an AI-native law firm advising leading institutions across private funds, private equity, venture capital, real estate, and financial regulation.
As a Legal Operations Specialist, you will provide legal administrative support and manage client operations in a hybrid role combining paralegal-level legal work with responsibility for client billing, engagement documentation, and compliance oversight. You'll work closely with partners, counsel, associates, and the operations team to organize, track, and manage client relationships and individual matters, helping establish systems and processes for smooth legal operations as the client base grows.
Key responsibilities include:
**Legal Administrative & Corporate Support:** Draft, proofread, and manage legal documents and correspondence. Assist with preparation and review of corporate documents, filings, and minute books. Support matter intake and maintain organized client files. Conduct light legal research as needed. Track compliance deadlines and ensure corporate records remain current.
**Billing & Client Operations:** Liaise with attorneys and clients to resolve billing questions or discrepancies. Partner with external service providers to implement and maintain billing tools. Monitor work-in-progress, aged accounts, fee arrangements, and ensure adherence to client billing guidelines.
**Engagement & Compliance Processes:** Support preparation and tracking of engagement letters, client intake forms, and compliance certifications. Ensure client records meet regulatory and operational requirements. Maintain databases and systems to improve matter management, reporting, and workflow efficiency. Support conflict checks and operate the conflicts system.
**Special Projects & Cross-Functional Work:** Contribute to special projects including corporate transactions, operational initiatives, or client-specific projects. Coordinate with internal stakeholders and external counsel to support business and legal priorities.
**Process Improvement:** Help define and standardize administrative and billing processes. Contribute to operational projects that improve transparency and reduce administrative overhead for attorneys. Identify opportunities to streamline workflows and enhance client experience.
The company emphasizes AI fluency across all team members. Successful candidates actively use AI in day-to-day work to support thinking, creation, and problem-solving, and should be prepared to demonstrate concrete examples of AI tools, workflows, and outcomes throughout the interview process.
**Requirements:**
- 3–5+ years of experience as a paralegal, legal assistant, or billing coordinator in a law firm
- Strong knowledge of legal administrative workflows, client billing practices, conflicts review, and timekeeping processes
- Familiarity with corporate governance tasks (corporate filings, board materials, maintaining minute books)
- Experience with legal billing software, e-billing platforms, and matter management systems
- Excellent organizational skills with proven ability to manage multiple matters simultaneously
- Clear, professional communication skills; ability to interface effectively with attorneys, clients, and vendors
- Detail-oriented with strong follow-through and commitment to accuracy
- Proactive and solutions-oriented mindset; ability to thrive in fast-paced environment
