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Twelve Labs is building the intelligence layer for video understanding, using multimodal AI models that comprehend video across sight, sound, and motion. The company powers production-scale AI workloads across media, entertainment, sports, security, and government, and has raised over $210 million from leading investors including NEA, Amazon, NVIDIA, and Snowflake. Headquartered in San Francisco with offices in Seoul, New York, and London, Twelve Labs is a global team working on hard problems in AI.
You will serve as Legal Operations & Compliance Manager, building and running the operational backbone of the Legal function. This is a manager-level role responsible for systems, processes, and records that enable a small Legal team to support a fast-growing global business.
Key responsibilities include:
- Owning legal intake, triage, matter tracking, workflow administration, and status reporting
- Identifying opportunities to replace manual work with standardized workflows, self-service tools, or automation
- Serving as operational owner of the existing contract lifecycle management (CLM) system and leading requirements gathering for future legal technology
- Maintaining corporate records, governance calendars, and supporting board/committee meetings, filings, and entity administration
- Maintaining a consolidated compliance calendar covering policies, training, audits, certifications, filings, assessments, and recurring reviews
- Coordinating compliance projects across Legal, Security, Engineering, Product, Finance, People, and other operational teams
- Supporting legal and administrative components of SOC 2, CMMC, privacy, accessibility, AI governance, and similar initiatives
- Maintaining policy inventories, review cycles, approval records, version histories, and employee acknowledgments
- Maintaining Legal playbooks, standard operating procedures, decision trees, training materials, precedents, and internal guidance
- Coordinating cross-functional Legal projects and ensuring decisions, owners, deadlines, and follow-up actions are documented
- Serving as a responsive point of contact for questions regarding Legal processes, intake, contract status, signatures, records, and documentation
- Training employees on Legal systems and workflows
The role requires up to 10% travel annually for conferences, off-site meetings, and business-related events, and may require participation in on-site interviews and in-person onboarding.
REQUIREMENTS:
- 5+ years in legal operations, senior paralegal, corporate governance, contract operations, or compliance operations, ideally in-house at a tech/software/AI company
- Track record of designing and owning processes, not just administering existing ones
- Experience with a CLM or matter-management system, contract repositories/metadata/renewals, and corporate governance recordkeeping
- Experience tracking outside-counsel budgets, invoices, or matter data
- Strong project management across functions, high attention to detail, and good judgment on when to escalate to an attorney
- Comfort with confidential and privileged information, and ability to work autonomously while keeping Legal leadership informed
PREFERRED QUALIFICATIONS:
- Paralegal certificate, project management credential, or legal-ops certification
- Experience with SpotDraft, Ironclad, DocuSign, HubSpot, Carta, or similar applications
- Experience supporting privacy, security, AI, or accessibility compliance programs (SOC 2, CMMC, GDPR)
- Experience supporting an international business or a venture-backed Series B/C company
