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Freshworks is seeking a Sales Compensation Lead to manage commission calculations and incentive compensation systems on a global scale. Reporting to the Manager of Sales Finance, you will own the end-to-end design, configuration, and deployment of sales commission solutions using the Xactly platform, covering direct, indirect, and overlay sales roles as well as channel partners.
Key responsibilities include:
**Requirements Gathering & Analysis**: Lead discovery sessions with stakeholders across the organization to identify, analyze, and document detailed business requirements for Xactly modules and commission structures.
**System Configuration**: Design and build comprehensive solutions within the Xactly ecosystem, including complex rule writing, formulas, and logic configuration in Xactly Incent; building and managing data pipelines, ETL processes, flat-file transfers, and API integrations using Xactly Connect; and designing custom applications and reports using the Xactly Extend framework.
**Testing & Quality Assurance**: Execute rigorous system integration testing (SIT) and support user acceptance testing (UAT) to identify and resolve logic gaps and ensure data accuracy across commission calculations.
**Process Optimization**: Evaluate existing Xactly instances to identify inefficiencies and implement process improvements or custom technical solutions for complex business challenges.
**Deployment & Support**: Manage transitions to production environments and provide expert-level support during post-deployment phases.
**Technical Documentation**: Create and maintain comprehensive technical documentation, including configuration guides and process documentation.
This role requires deep expertise in sales compensation systems, strong project management capabilities, and the ability to work independently while collaborating with executive-level stakeholders. You will be responsible for delivering high-quality solutions on strict timelines across multiple workstreams.
**Requirements:**
- 5–6 years of hands-on experience with Xactly Incent
- Advanced knowledge of Xactly Connect, Reporting, or Extend (highly preferred)
- Demonstrated ability to manage multiple workstreams, meet strict deadlines, and deliver high-quality results independently with minimal supervision
- Strong verbal and written communication skills with professional presence to interact with executive-level management
- Strong analytical and problem-solving abilities with a methodical approach to troubleshooting complex incentive compensation logic
