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Salary: USD 85,000 - 125,000 / annual
Finch is building infrastructure to make legal services radically more accessible to American households. The company automates administrative work in personal injury law and has grown 10x in just over a year, raising a $20M Series A. Finch is backed by Sequoia, Redpoint, and founders/CEOs from DoorDash, Ironclad, and Digits.
As a Lead Paralegal, you will own attorney relationships, client communications, and case progression from sign-up to resolution. You'll be the primary point of contact for both law firms and clients, coordinating with the Legal Ops team to ensure smooth case management and exceptional client experience.
Key responsibilities include:
- Serve as the primary liaison between Finch, attorneys, and clients
- Maintain proactive communication with clients throughout treatment and the case lifecycle
- Provide detailed case status reports and updates to attorneys and firms
- Work with case managers, intake specialists, and demand reviewers to coordinate case progress
- Identify and resolve delays or issues before they affect outcomes
You'll join the Legal Operations team, which is responsible for delivering exceptional outcomes for law firm partners and their injured clients with precision, speed, and care. The team is being built from top legal operators with experience from law firms across America, enabled by next-generation technology.
Requirements:
- 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work
- Bilingual in Spanish and English (preferred)
- Highly organized, detail-oriented, and proactive in communication
- Ability to build trust quickly with attorneys and clients
- Understanding of both client experience and case velocity
- Ability to work Central Time (CST) hours to support client needs
