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Diligent Robotics is a venture-backed, mission-driven company building AI-powered service robots that collaborate seamlessly with human teams in dynamic environments. As part of the founding operations team, you will lead clinical robot operations in a real-world hospital setting, upholding the highest safety and service standards.
In this full-time supervisor role (9am–5pm CST, Monday–Friday, with schedule flexibility based on business needs), you will oversee a small team of Clinical Robot Associates while also performing hands-on operational duties. You'll monitor and safely assist mobile service robots in hospital environments, collect data and troubleshoot real-world situations, and provide detailed feedback to the engineering team. Your focus will be on delivering an exceptional customer experience while ensuring hospital staff and the public understand robot operations.
Your supervisory responsibilities include preparing and publishing monthly schedules, onboarding and training new Clinical Robot Associates, approving timecards, escalating corrective action issues, and managing coverage during callouts. You will help design and implement processes as the organization scales, solving unexpected situations that arise during shifts and working effectively as a team.
This is not an engineering position; a robotics or engineering background is not required. The ideal candidate has strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced, mission-driven environment.
**Requirements:**
- High school diploma or GED (minimum)
- Supervisory experience: demonstrated experience leading a small team, including scheduling, training, and support
- Customer-service oriented with strong de-escalation skills and ability to balance customer demands with company needs
- Excellent written and verbal communication skills for internal stakeholder engagement
- Highly organized; able to juggle multiple tasks simultaneously
- Self-sufficient; able to learn independently and make quick decisions
- Able to lift up to 40 pounds
- Willing to work varying shift times, including nights, weekends, and significant holidays
- Willing to obtain vendor credentials (includes immunizations, background check, drug screen, and other requirements per hospital standards)
- Must be local to Memphis, TN and willing to work on-site
**Ideal qualifications:**
- Extraverted personality; able to build rapport with diverse stakeholders
- Responsive and responsible; strong commitment to deadlines and over-communication
- Results-oriented mindset
- Passion for healthcare and technology improving patient outcomes
- Prior healthcare industry experience with understanding of hospital operations and vernacular
- Clear-eyed perspective on robotics technology and realistic expectations of current capabilities
