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Salary: USD 77,000 - 88,000 / annual
Ibotta, a leading performance marketing platform and NYSE-listed company headquartered in Denver, is seeking an IT Systems Administrator to join its IT team. Reporting to the Engineering Manager of IT, you will own the front-line employee technology experience across the company's Mac and Windows fleet, enterprise SaaS stack, and support ticket queue.
Key responsibilities include:
- Manage the Jira Service Management queue as the primary escalation point, resolving incidents and requests against SLA with thorough documentation on every ticket
- Perform MDM tasks in Jamf Pro and Microsoft Intune, including device enrollment, record hygiene, policy scoping, application installs, and remote remediation
- Administer day-to-day access in Okta, Google Workspace, Slack, Atlassian, and O365, handling user lifecycle, group membership, license assignment, and access requests
- Create and maintain knowledge base articles, runbooks, and self-service guides to enable employees and Desktop Support to resolve common issues independently
- Manage endpoint-adjacent services including conference room technology, PaperCut print and badging systems, and office network hardware
- Partner with IT Engineering and IT Desktop Support to automate repetitive work into documented, repeatable workflows
- Uphold Ibotta's core values: Integrity, Boldness, Ownership, Teamwork, Transparency, and openness to ideas from anywhere
The position is hybrid, requiring 3 days in office (Tuesday, Wednesday, Thursday) in Denver. Relocation assistance is available for candidates outside the Denver area.
Requirements:
- 3–5 years of industry experience in IT support, systems administration, or IT operations
- Bachelor's degree in Computer Science, Information Technology, or Information Systems preferred; equivalent experience accepted
- Hands-on experience with an MDM platform; exposure to Jamf Pro or Microsoft Intune strongly preferred
- Interest in scripting and automation with some exposure to Bash, Python, or PowerShell
- Working knowledge of an IT ticketing system such as Jira Service Management or ServiceNow, with a track record of SLA and documentation discipline
- Comfort administering enterprise SaaS applications such as Okta, Google Workspace, Slack, Atlassian Cloud, or O365
- Strong written and verbal communication skills with ability to explain technical concepts to non-technical employees
- Ability to devise non-traditional solutions to meet business needs
- Must be currently authorized to work in the United States on a full-time basis
