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Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, and United to enable AI agent automation at scale. The company is backed by WndrCo, Y Combinator, and Index Ventures.
As IT Operations Manager, you will own day-to-day IT operations for a distributed, growing organization. Your responsibilities span end-user support, systems administration, security and compliance, process automation, and vendor management.
Key responsibilities include:
**IT Operations & End-User Support:** Manage end-user support, device management, and troubleshooting across a distributed workforce. Ensure timely issue resolution with strong SLAs and high employee satisfaction. Own onboarding and offboarding processes, including system provisioning and access management. Participate in on-call and after-hours support for critical incidents.
**Systems, Security & Infrastructure Management:** Administer core business systems (Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools). Maintain system reliability, performance, and uptime. Partner with Compliance to enforce IT security policies and support audits (SOC 2, HIPAA, etc.). Ensure secure device management, data protection, and access controls for customers in regulated industries (healthcare, financial services, insurance, government).
**Process & Automation:** Build and scale IT processes for a growing organization. Identify automation opportunities and standardize onboarding, asset management, and support workflows.
**Vendor & Asset Management:** Manage IT vendors, licenses, and subscriptions. Track and maintain IT asset inventory. Optimize costs while maintaining high-quality tooling.
**Cross-Functional Collaboration:** Partner with HR/People Ops, Compliance, Engineering, and DevOps teams. Support global teams across time zones and regions.
**Requirements:**
- 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
- Experience managing IT in a high-growth, SaaS, or remote-first environment
- Hands-on administrative experience with Google Workspace, Azure AD, MS 365, endpoint management tools (Jamf, Kandji, Intune), and ticketing systems (Jira, Zendesk, ServiceNow)
- Strong understanding of IT security best practices and access management
- Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks
- Demonstrated experience maintaining IT controls and supporting internal and external audits
- Experience working in highly regulated industries (healthcare, financial services, insurance, government)
- Experience supporting distributed/global teams
- Hands-on operator who enjoys solving problems and supporting teams
- Organized, detail-oriented, with strong execution skills
- Comfortable in dynamic, evolving, global environments
- Collaborative, service-oriented, with strong communication skills
- Proactive mindset—identifying issues before they become problems
