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Factbird helps manufacturers extract actionable insights from production line data through plug-and-play hardware and cloud platforms. The company is scaling rapidly across sites, teams, and countries.
You'll join Engineering Services as a Senior IoT Solutions Engineer, a small team of experts solving the hardest technical problems that fall outside standard product and support scope. This role bridges pre-sales and post-sales, working directly with customers, Sales, and internal teams to design, build, and document custom solutions.
Key responsibilities:
- Answer feasibility questions from Sales: determine whether and how to connect machines, PLCs, sensors, and legacy equipment to Factbird
- Design and build custom solutions including logic boxes, signal converters, IO-Link modules, EDGE flows, and OMRON NX1 programs
- Map customer OT/IT environments and plan data sources, tag structures, transformations, and security architecture
- Perform root cause troubleshooting in live production environments
- Document all builds, fixes, and configurations (Solution Records, runbooks, wiring guides) for internal teams and customers
- Bench-test hardware before shipment and validate full data flow end-to-end, including failure recovery
- Integrate customer systems via Kepware, Ignition, OPC UA, MQTT, EtherNet/IP, Modbus, and Node-RED
- Mentor Support, Solution Consultants, and Hardware teams to handle more technical cases independently
- Identify and streamline repeat processes; build templates and scripts to accelerate future deliveries
- Translate repeat workarounds into product requirements with business cases
- Participate in customer and prospect calls as the technical voice alongside Solution Consultants and Account Managers
You're an experienced industrial automation engineer comfortable with both hands-on hardware work and terminal-based troubleshooting. You understand factory operations and can articulate technical trade-offs clearly. You document meticulously because you know the next person depends on it. You're self-directed, systematic in troubleshooting ambiguous problems, and thrive in a role that evolves as the company scales. You love being the expert while equally enjoying teaching others and simplifying complex answers.
Requirements:
- Bachelor's degree in automation, electrical engineering, mechatronics, or equivalent hands-on experience
- Minimum 5 years in industrial automation or controls engineering with hands-on shop floor work (7+ years preferred)
- Hands-on PLC experience with at least one major vendor (Siemens, Omron, Rockwell/Allen-Bradley)
- Solid understanding of industrial protocols: OPC UA, Modbus, EtherNet/IP, MQTT
- Working knowledge of sensors and signals: digital, analog (4–20 mA, 0–10 V), IO-Link, PNP/NPN, energy metering
- Root cause analysis capability across hardware, networks, and software in live production
- Field experience commissioning or troubleshooting equipment in operating plants
- Comfortable troubleshooting site networks: IP setup, routers, SIMs, firewalls
- Fluent English communication, able to explain technical trade-offs to non-technical stakeholders
- Strong documentation discipline and habits
Note: This role is based in Copenhagen, Denmark, and requires relocation. The company will support the move for the right candidate. Eligibility for a Danish work permit is required.
