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Factbird helps manufacturers extract actionable insights from live production data via plug-and-play hardware and cloud platform. You'll join Engineering Services as a Senior IoT Solutions Engineer, a small team of experts solving the hardest technical problems that fall outside standard product and support scope.
You will be the technical problem-solver for complex customer setups. In pre-sales, you'll work directly with customers and their technical teams to assess feasibility of connecting legacy machines, PLCs, and sensors to Factbird. In post-sales, you'll design and build custom solutions—logic boxes, signal converters, IO-Link modules, EDGE flows, and OMRON NX1 programs—that bridge gaps the cloud platform cannot yet handle.
Key responsibilities include:
- Answer feasibility questions from Sales: can we connect this machine/PLC/sensor, and how?
- Design and build custom solutions filling product gaps
- Design full integrations: map OT/IT environments, plan data sources, tag structures, transformations, and security
- Perform root cause troubleshooting in live production environments
- Document all builds and fixes (Solution Records, runbooks, wiring guides) at a level others can execute independently
- Bench-test hardware end-to-end before shipment, including failure recovery and restarts
- Integrate customer systems via Kepware, Ignition, OPC UA, MQTT, EtherNet/IP, Modbus, and Node-RED
- Share knowledge with Support, Solution Consultants, and Hardware teams to increase their capability
- Identify and streamline repeat work; build templates and scripts to accelerate future deliveries
- Convert repeat workarounds into product input with business cases
- Join customer and prospect calls as the technical voice alongside Solution Consultants and Account Managers
You are an experienced industrial automation engineer comfortable with both hands-on work and technical documentation. You know how factories operate and can articulate non-obvious solutions. You take high ownership, prioritize without daily supervision, and troubleshoot systematically in ambiguous situations. You love being the expert and equally love teaching others. You care deeply about making answers simple for whoever asked.
REQUIREMENTS:
- Bachelor's degree in automation, electrical engineering, mechatronics, or equivalent hands-on experience
- Minimum 5 years in industrial automation or controls engineering with hands-on shop floor work (7+ years preferred)
- Hands-on PLC experience with at least one major vendor (Siemens, Omron, Rockwell/Allen-Bradley)
- Solid understanding of industrial protocols: OPC UA, Modbus, EtherNet/IP, MQTT
- Working knowledge of sensors and signals: digital, analog (4–20 mA, 0–10 V), IO-Link, PNP/NPN, energy metering
- Root cause analysis capability across hardware, networks, and software in live production
- Field experience commissioning or troubleshooting equipment in live plants
- Comfortable troubleshooting site networks: IP setup, routers, SIMs, firewalls
- Clear communicator in English who can explain technical trade-offs to non-engineers
- Strong documentation habit: writes down what you build
