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Salary: CAD 90,000 - 130,000 / annual
Gaiia is building an operating system for Communications Service Providers (CSPs) that manages billing, operations, automation, and more. The company is fully remote and emphasizes transparency, competitive compensation, and stock options.
You'll join the Billing team as a Product Designer, responsible for designing end-to-end experiences that make billing, collections, and payments simpler and more trustworthy for CSP operators and their subscribers. Working closely with product and engineering, you'll move from problem definition through prototypes to shipped solutions.
Key areas of focus include:
- Enterprise-scale operations: designing configurable admin settings, discount restrictions, permissions, payment arrangements, and deposits that remain approachable for daily users
- Transparent charges: making charges and adjustments easy to explain through proration visibility, invoice detail, and previews
- Cross-persona flows: designing journeys that connect CSP admins, support agents, and subscribers through checkout, collections, portals, and communications
Your responsibilities will include:
- Designing end-to-end experiences from early concepts and prototypes to polished, shipped UI
- Collaborating with product and engineering to clarify ambiguous problems and establish strong interaction models
- Conducting user research and rapid iteration to simplify complex workflows
- Using AI tools (Claude) to explore options faster and validate decisions
- Building and evolving the Boréal design system to ensure consistent, high-quality experiences at scale
- Partnering with QA to define clear specs, edge cases, and acceptance criteria
- Raising the bar on craft, accessibility, and clarity
Requirements:
- 5+ years of product design experience with a strong portfolio demonstrating craft and clear thinking
- Experience designing complex B2B software, ideally for CSPs, ISPs, or subscription-based businesses (billing/payments experience is a plus)
- Proficiency with Figma, FigJam, Claude Design, and Claude Code
- Strong grasp of user-centered design principles and ability to translate customer needs into simple, high-quality experiences
- Experience planning and running research (interviews, usability testing) and iterating on insights
- Familiarity with mixed-method research, A/B testing, and agile product development
- Clear, structured communication and ability to build alignment across design, product, and engineering
- Comfort in fast-moving, highly iterative environments with shifting priorities
- Ownership mindset with growing leadership: taking responsibility, bringing a point of view, aligning partners, and following through
- Strong problem-solving and context-switching abilities
- Openness to feedback and willingness to refine and reimagine work
- Bachelor's degree in UX design or related field is a plus
