SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Podium is an AI-driven platform that deploys AI Employees to local businesses in Auto, Home Services, and Aesthetics, capturing and converting leads 24/7. The company has scaled to $100M+ in AI Agent ARR with 60,000+ customers and 10,000+ deployed AI employees. Podium has been recognized by Inc. Magazine, OpenAI, and G2 for its AI implementation and business impact.
As an Integration Support Engineer, you will be a critical player in supporting Podium's integration ecosystem. You will troubleshoot and resolve complex integration issues between Podium's platform and clients' customer management or order management systems. Your work directly impacts client success and the overall value they derive from Podium.
Key responsibilities include:
- Troubleshoot and resolve challenging integration issues to ensure customers can easily see value with Podium
- Support both external clients and internal teams, serving as an integrations expert across the organization
- Maintain high-quality troubleshooting documentation for supported integrations
- Develop expertise in Podium's public APIs and SFTP protocols
- Communicate clearly with clients and internal teams throughout the resolution process, keeping stakeholders informed
- Read and interpret technical documentation for various internal and external APIs
- Manage a large work queue while maintaining high standards
You will work directly with clients, explaining complex technical processes in ways that resonate with contacts of varying technical backgrounds and roles within their organizations.
REQUIREMENTS:
- Minimum 1 year of prior experience setting up software or following technical operating procedures
- Experience using APIs and AI agents with proficiency in authentication methods
- Experience with tools such as Datadog, Kibana, Zapier, Tray.io, and Jira
- Proficiency with Postman for API interaction and ability to execute command-line scripts for on-premise integrations
- Demonstrated ability to manage large work queues and over-achieve
- Base understanding of SQL with ability to write queries for debugging purposes
- Experience working directly with clients and explaining complex technical concepts clearly to non-technical and technical stakeholders
- Personal traits: ability to invent new and better ways to get things done, accountability to others, reliability in keeping commitments, focus on results and clear outcomes
