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Salary: USD 118,800 - 158,400 / annual
Flexport is seeking an Integration Support Engineer to join the Ecosystem team in San Francisco. The Ecosystem team's mission is to make information exchange in global trade easy by efficiently, securely, and reliably connecting the Flexport Platform with the external Global Trade Ecosystem.
In this role, you will support integrations built to exchange data between Flexport and customers and partners. You will serve as a subject matter expert (SME) for customers utilizing self-service APIs, providing technical expertise to help resolve customer API issues. You will act as a technical anchor for the production environment, going beyond basic triage to lead deep-dive technical investigations, implement code or configuration enhancements, and collaborate cross-functionally to improve ecosystem scalability.
Key responsibilities include:
- Proactively support integrations in the production environment through monitoring, triaging inbound requests, providing support for integration issues, and owning end-to-end investigations
- Drive end-to-end resolution for high-priority production incidents, perform root cause analysis (RCA), and implement permanent fixes or workarounds
- Partner with internal operations, business, and technical teams to drive integration success rates and maximize customer value
- Lead meetings with customers and third parties to resolve issues
- Identify and execute improvement enhancements within integrations or surface platform-level improvements
- Develop deep expertise in logistics, EDI standards, Boomi (iPaaS), and Flexport public and private APIs
- Partner with Product and Engineering teams to transition new integrations from build to support, acting as the voice of the customer
- Contribute to high success rates across support SLAs by identifying process optimization opportunities and product inefficiencies
- Lead technical calls with high-value customers and third-party vendors, translating complex technical issues into actionable business insights
- Create and maintain dashboards to monitor integration health
- Ensure the team meets or exceeds SLAs, taking ownership of challenging tickets while identifying systemic bottlenecks
- Share insights and lessons learned with peers to continuously improve processes and efficiency
Requirements:
- Bachelor's degree in a technical field
- Minimum 3-5 years of relevant experience in systems integration, technical support, or implementation engineering
- Good knowledge of APIs (REST/SOAP) and EDI standards
- Comfortable reading logs, querying databases, and understanding data flow through complex distributed systems
- Experience with data analytics, data manipulation, and systems integration involving various data formats and connectivity methods
- Experience with SQL and at least one scripting or programming language (JavaScript, TypeScript, Python, Groovy) or integration platforms (Boomi, MuleSoft, Webmethods)
- Experience with debugging/monitoring tools such as Postman, SQL clients, and reporting tools like Looker
- Experience working with AWS infrastructure (EC2, S3, SQS, etc.)
- Experience using AI/LLMs to debug, triage issues, and generate reports
- Ability to effectively support integrations and achieve high success rates
- Strong ability to prioritize, manage multiple priorities and tickets, and adhere to support SLAs
- Strong analytical and problem-solving skills with a persistent, proactive, results-oriented mindset
- Excellent verbal and written communication skills
- Initiative, positive attitude, desire to learn independently, and curiosity about the supply chain/logistics industry
Bonus qualifications:
- Deep understanding of logistics business logic (Shipments, Orders, Invoices) and specific EDI sets (850, 856, 214, 315)
- Certification or high experience in Boomi (highly preferred), MuleSoft, or Workato
