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Salary: USD 70,000 - 90,000 / annual
Constructor is an AI-first ecommerce search and discovery platform that helps global e-commerce brands drive revenue and conversion gains. As an Integration Engineer, you will provide technical support to e-commerce customers as they integrate their websites and mobile applications with Constructor's platform.
Key responsibilities include:
• Onboarding support: Collaborate with customers to understand their technical integration needs and guide them through the integration process
• API and library education: Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries
• Troubleshooting: Help resolve technical challenges and integration issues alongside Customer Success teams
• Index configuration: Work with customers to ensure product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
• Communication: Act as a liaison between customers and internal technical resources, responding promptly to inquiries with clear explanations
• Process improvement: Document customer interactions, common issues, and solutions to improve integration documentation and customer onboarding
You will improve the e-commerce experience for hundreds of millions of users worldwide by enabling seamless technical integrations.
REQUIREMENTS:
• Proven experience in customer support or technical support roles
• Knowledge of REST-based web services, APIs, and integration best practices
• Excellent communication and interpersonal skills, with ability to explain technical concepts to non-technical audiences
• Detail-oriented with commitment to delivering exceptional customer support
• Strong problem-solving skills and proactive approach to issue resolution
PREFERRED QUALIFICATIONS:
• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs
• Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing/HTTP
• Familiarity working with open source libraries, JavaScript web application development, and integration patterns
