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Enpal is Europe's leading green unicorn, specializing in residential and commercial solar photovoltaic installations. Founded in Berlin in 2017 and operating in Italy since 2023, the company serves over 70,000 satisfied customers and offers comprehensive energy independence solutions integrating solar, wallbox charging, and heat pump technologies.
You will join the back-office operations team supporting Enpal's network of installation partners across Italy and Albania. Your responsibilities include:
- Provide technical and administrative support to Install Partners, including assistance with the Zuper platform and billing systems
- Manage partner support tickets, resolving requests and issues promptly
- Onboard new Install Partners, ensuring smooth integration into the network
- Manage and monitor IP Slots (installation capacity allocation) for partner installers
- Collect and organize documentation required for partner collaboration
- Manage escalations and follow up on expired or missing documents
- Review and approve partner invoices
- Create and maintain templates for invoices and control plan documentation
You will work 40 hours per week (5 days) in a dynamic, fast-growing environment with opportunities for professional development and career growth. The company emphasizes a positive workplace culture and values diverse perspectives.
REQUIREMENTS:
- Fluent Italian language skills (C1 level, written and spoken) — mandatory
- Prior experience in Back Office Operations or similar administrative/operations roles
- Strong proficiency with Microsoft Office suite (Word, Excel, Outlook)
- Excellent organizational skills and attention to detail
- Ability to work effectively in a team and adapt to a dynamic environment
- Strong communication and interpersonal skills
