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Rippling is a unified HR, IT, and Finance platform that automates the entire employee lifecycle—from onboarding through offboarding—across payroll, expenses, benefits, IT provisioning, and third-party app integrations. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia.
You will join Rippling's Global Payroll Operations team as an India Payroll Operations Specialist, owning core delivery workflows that scale Rippling's India market expertise. Your responsibilities will span statutory filings, remittances, reconciliations, customer-facing issue resolution, agency and portal interactions, year-end activities, and post-payroll resolution.
Key responsibilities:
- Own India statutory cycles, including monthly remittances, quarterly TDS filings, POI, Form 16, reconciliations, and correction filings.
- Execute and reconcile TDS, Professional Tax, EPF, ESIC, LWF, NPS, Food Coupon, challans, and related payments accurately and on time.
- Resolve customer and employee payroll issues, including tax notices, filing discrepancies, portal issues, and year-end questions.
- Advise customers and internal teams on India tax treatment, deductions, due dates, statutory filings, and compliance workflows.
- Partner with Product, Engineering, Compliance, and Support to surface calculation gaps, file defects, tooling needs, and automation opportunities.
- Turn recurring issues into SOPs, compliance calendars, case notes, product feedback, and scalable process improvements.
Success requires strong local statutory knowledge, sound tax-treatment judgment, high attention to detail, and the ability to communicate clearly with customers and internal teams under tight timelines. This is a highly cross-functional role for someone who brings customer-service judgment, operational discipline, and a continuous-improvement mindset.
Work schedule: 1 PM–10 PM IST, with overlap into U.S. business hours as needed. Rippling values in-office collaboration and expects office-based employees to work in-office at least three days per week.
REQUIREMENTS:
- 3+ years of India payroll compliance experience, including TDS, PT, EPF, ESIC, LWF, NPS, POI, and Form 16.
- 4+ years in a client-facing payroll, payroll operations, or payroll tax role.
- Experience with statutory filings, remittances, reconciliations, audits, tax notices, correction filings, and year-end processes.
- Familiarity with TRACES, income tax portal workflows, quarterly TDS filings, and payroll compliance calendars.
- Strong written and verbal English communication, analytical judgment, attention to detail, and follow-through.
- Comfort managing case queues, escalations, competing deadlines, and time-sensitive payroll issues.
- Experience with Google Workspace or Microsoft Office, especially Google Sheets or Excel, for analysis, reconciliation, and task organization.
- Ability to overlap with U.S. business hours when needed.
PREFERRED QUALIFICATIONS:
- Background in a payroll provider, accounting firm, HRIS/payroll SaaS, EOR/global payroll, or high-growth operations environment.
- Experience partnering with Product, Engineering, Compliance, Support, or Operations to improve payroll tooling and workflows.
- Familiarity with Salesforce, Jira, Confluence, Zendesk, payroll systems, or similar case-management and documentation tools.
- Strong documentation habits, including SOPs, compliance calendars, knowledge articles, audit-ready notes, and process controls.
- Ability to identify recurring payroll issues, find root causes, and translate them into product feedback or automation opportunities.
