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Salary: USD 60,000 - 81,000 / annual
NRC Health is seeking an Implementation Specialist to lead new and existing clients through the technical implementation process for their healthcare solutions. In this role, you will ensure exceptional customer experiences by helping users understand, test, integrate, and scale the company's offerings. You will manage multiple projects and timelines simultaneously, working with all aspects of survey administration and data collection throughout implementation. Your responsibilities include working with internal and external customers to ensure successful and timely configuration following new sales or customer upsells, documenting and communicating project status, data, configuration, and logistical issues with clients, and maintaining detailed records of implementation progress.
The ideal candidate is highly motivated, customer-centered, detail-oriented, and eager to learn all aspects of the company's offerings. You will need to be a self-starter with a proactive mindset, comfortable analyzing and discussing data, and skilled at building relationships and problem-solving. You should be able to multi-task, take initiative, and work collaboratively in a fast-paced environment with multiple deadlines and changing priorities. The ability to work well under pressure, meet tight deadlines consistently, and maintain a positive attitude amid change is essential.
NRC Health emphasizes Human Understanding in healthcare and promises the same to its associates. The company offers paid volunteer time off, unlimited vacation (My Time Off), up to 12 weeks paid parental and emergency leave, complimentary lifestyle and financial coaches, a wellness program, and comprehensive insurance. The culture values purpose-driven work, bold thinking, connection among team members, and understanding each person's unique needs.
REQUIREMENTS:
- Bachelor's Degree or 4 years equivalent experience
- Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
- 1-3 years' experience in a customer-facing role
- Nice-to-have: HTML and/or JavaScript, SEO and Google Analytics experience, SQL experience, healthcare experience
