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Vividly is a modern trade promotion management (TPM) platform serving the consumer packaged goods (CPG) industry. The company helps brands manage trade spend across campaign creation, deductions management, and promotion measurement—addressing an $8 trillion market opportunity where 70% of promotions today are not ROI positive due to fragmented processes (emails, PDFs, spreadsheets).
The Implementation Manager role is a hybrid of hands-on platform configuration and end-to-end project management. You will own the complete implementation lifecycle for assigned customers, from post-solution design through go-live and transition. This includes translating approved Solution Architecture designs into accurate Vividly platform configuration, managing customer workflows, master data setup, promotion structures, deduction settings, reporting, and user access.
Key responsibilities include:
- Serving as the primary project manager and day-to-day customer lead, owning timelines, milestones, dependencies, risks, and overall project health
- Configuring customer workflows and platform components based on approved solutions
- Preparing, transforming, importing, mapping, and validating customer datasets (customer, product, pricing, revenue data)
- Leading customer implementation meetings with confidence and clear direction
- Holding customers and internal stakeholders accountable to agreed actions and timelines
- Proactively identifying and resolving risks, blockers, and dependencies before they impact scope or timeline
- Coordinating cross-functional onboarding workstreams (Integrations, Managed Services, Solution Architecture, Customer Success)
- Delivering initial platform and workflow training to establish customer operational readiness
- Guiding customers through UAT and confirming configured workflows operate as intended
- Assessing customer readiness across configuration, data, training, integrations, and outstanding actions
You will work with customers including brands like Liquid Death, Amy's, and Perfect Snacks. The role requires comfort with complex business workflows, the ability to translate requirements into accurate platform configuration, and strong project management skills to juggle multiple implementations simultaneously.
Required Qualifications:
- Experience as an implementation professional or in a similar customer-facing technical role
- Strong project management skills with ability to manage multiple concurrent implementations
- Ability to understand and translate complex business workflows into platform configuration
- Comfort working with customer data and datasets
- Experience with SaaS platform configuration and onboarding
- Excellent communication and customer-facing skills
- Ability to identify dependencies, risks, and blockers proactively
- Experience coordinating cross-functional teams
- Demonstrated ability to lead meetings and drive accountability
