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Salary: USD 80,000 - 130,000 / annual
Flai is an AI-native service CRM built for car dealerships, operating in hundreds of dealerships across the U.S., including over 20% of the top 50 dealer groups. The company has raised over $33M from leading VCs including First Round Capital, Toyota Ventures, and Y Combinator.
As Implementation Manager, you will own the complete launch process from contract signature to live deployment in dealerships. You'll travel to dealerships more weeks than not, managing go-lives end-to-end across single rooftops and multi-store groups. Your responsibilities include:
- Owning launches from kickoff through handoff, managing timelines, integrations, configuration, training, and launch day execution
- Traveling to dealerships for go-lives, training sessions, and post-launch optimization
- Coordinating DMS and scheduler integrations (Tekion, CDK, Reynolds, Dealertrack, Xtime, Dealer-FX, myKaarma and others), phone systems, and data mapping
- Configuring Flai for each store's specific hours, menus, op codes, routing rules, and appointment workflows
- Training service advisors, BDC agents, service managers, and fixed ops directors for adoption
- Owning time-to-live metrics, early adoption rates, and first-30-day results
- Handing off healthy accounts to Customer Success with clear documentation
- Planning and executing phased rollouts across dealer groups and OEM-backed programs
- Following and improving Flai's implementation playbook based on field learnings
- Feeding product insights back to the engineering team on integration gaps, workflow edge cases, and customer requests
You'll work directly with the founding team and your launches will directly influence how Flai scales across hundreds of new dealerships and OEM programs.
REQUIREMENTS:
- 3+ years of dealer implementation experience launching software in dealerships, ideally on the service side (schedulers, DMS, or service lane tools)
- Fixed ops fluency: deep understanding of how a service department operates from appointment through RO, with ability to communicate in dealership language; dealership experience is a plus
- Willingness to travel >50% of the time, often on short notice, across the U.S.
- Technical comfort with integrations, data mapping, configuration, and troubleshooting; ability to work productively with engineers
- Strong project discipline: ability to manage tight timelines, track open items, and juggle multiple simultaneous launches
- Excellent training and communication skills: ability to lead early-morning training sessions, run professional kickoffs with general managers, and write clear follow-ups
- High ownership mentality: commitment to staying engaged until stores are actively using Flai and seeing results
- Excitement about building at an early stage with an evolving process
