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OneTrust is seeking an Implementation Consultant to manage customer relationships and oversee the successful deployment of its AI-Ready Governance Platform, which unifies regulatory intelligence, automation, and connected governance workflows for responsible data and AI use.
In this role, you will serve as the primary customer contact following the sales process, responsible for building and maintaining relationships, leading platform implementations, and managing customer expectations. You'll oversee functional implementation and platform adoption, support customers throughout the implementation lifecycle, and establish yourself as a trusted adviser on privacy, security, and governance best practices.
Key responsibilities include:
- Oversee functional implementation and platform adoption for customer implementations
- Support customers and ensure exceptional service throughout the implementation process
- Understand overall business needs of customers as they relate to OneTrust products
- Monitor and analyze customer adoption of solution features to align with business needs
- Act as customer advocate, working closely with product and engineering teams to represent customer issues and steer the OneTrust roadmap
- Consult on system and regulatory best practices, mentoring junior colleagues
- Leverage customer relationships for prospect references
- Contribute to internal team initiatives
Success is measured by customers achieving strong adoption outcomes, projects delivered with minimal escalation, and improved implementation quality and consistency.
OneTrust operates an office-first culture with three days per week in office for most roles, though specific flexibility may apply depending on position scope.
**Requirements:**
- Bachelor's degree in Business, Industrial Engineering, Systems Engineering, or related field
- 1–3 years of relevant experience in software development, professional services, solution engineering, or technical consulting, with expertise in architecting and rolling out new technology and solution initiatives
- Effective customer-facing communication skills and proven success working directly with customers
- Proven ability to engage across corporate functions (Professional Services and Product Management)
- Practical experience troubleshooting software and web services
- Strong entrepreneurial skills to excel in complex, rapidly evolving environments
- Willingness to travel as required (estimated 10–20%)
**Preferred qualifications:**
- Industry-recognized certifications such as CIPP/E, CIPP/US, CIPM, FIPA, IGPC, ISA, CRISC, GRCP, or other relevant privacy, security, risk, governance, or compliance certifications
