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MaintainX, now part of Autodesk Operations Solutions, is a mobile-first work execution platform used by over 13,000 customers including Duracell, McDonald's, Shell, DHL, and Volvo to optimize operations across industrial and frontline teams. The company manages 13.9 million assets and 79.5 million completed work orders globally.
As an Implementation Consultant in EMEA, you will be a customer-facing leader responsible for driving successful software implementations and customer onboarding. You'll serve as a trusted advisor throughout the implementation lifecycle, balancing complex multi-phase deployments with cross-functional stakeholder management.
Key responsibilities include:
- Managing complex, multi-phase software implementations with extended project timelines, coordinating across stakeholders and managing organizational change
- Leading customer interactions and communications to identify opportunities for maximizing product value and driving adoption
- Serving as the primary client manager during implementation, understanding business operations, managing expectations, and ensuring end-user satisfaction
- Delivering formal training to client project teams and end-users
- Providing knowledge transfer to internal team members throughout onboarding
- Demonstrating product and service expertise, including best practices in maintenance and operations workflows
- Tracking client issues, proactively troubleshooting problems, and communicating resolutions
- Managing multiple accounts, deadlines, and project milestones simultaneously
- Collaborating with internal colleagues across product, sales, account management, and other functions
- Leveraging industry knowledge to make workflow recommendations aligned with client maintenance, operations, and management needs
You'll work in a fast-paced environment where you balance multiple priorities while maintaining high-quality client satisfaction. Travel up to 20% is required.
REQUIREMENTS:
- Relevant experience supporting enterprise customers in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, or construction
- Proven experience managing complex implementations and multiple stakeholder groups
- Degree in engineering or a related field
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Strong client relationship management skills and ability to manage expectations
- Understanding of business requirements definition, functional specifications review, user training, and deployment
- Ability to manage multiple priorities in a fast-paced environment while maintaining quality and client satisfaction
- Technical aptitude and capacity to become an expert in MaintainX software within 30 days
- Self-starter comfortable working with minimal oversight and tight deadlines
- Right to work in Barcelona, Spain
- Fluency in English
PREFERRED QUALIFICATIONS:
- Fluency in French and/or Spanish
- Membership in professional organizations or certifications related to implementation consulting, operations, or maintenance
- Background in manufacturing, industrial, maintenance, or similar industries
