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Lendable is a UK unicorn fintech company (700+ employees, profitable since 2017, backed by Balderton Capital and Goldman Sachs) rebuilding consumer finance products—loans, credit cards, and car finance—with modern technology. The company serves millions of customers across the UK and US, delivering credit decisions in minutes instead of days.
You will be Head of Quality Engineering, accountable for engineering quality across the entire organization while enabling teams to own quality locally. This is a hands-on role with managerial responsibility. You will lead a small team of ~2 Quality Engineers (new hires) and embed them across engineering teams to improve quality practices.
Key responsibilities:
**Quality Ownership & Metrics**
- Monitor and report on Service Level Objective (SLO) performance; engage teams to mature SLO definitions
- Introduce systematic performance testing into the software development lifecycle
- Own follow-ups and resolutions from the incident process across engineering
- Identify hotspots, catalogue risks, and recommend remediations
- Reduce incident rate per PR and increase SLO coverage across services
**Team Leadership**
- Hire and manage a team of Quality Engineers
- Deploy Quality Engineers into engineering teams to help improve their quality practices
- Support individuals embedded across the organization
**Quality Culture & Strategy**
- Evangelize quality across the organization
- Work with senior stakeholders to identify and solve quality challenges
- Embed quality thinking into all phases of the SDLC, not just testing
- Shift-left testing practices and form a guild of Quality representatives
- Scope and champion quality initiatives on team roadmaps
**AI & Innovation**
- Lead the introduction of AI-assisted quality tooling (AI testing agents, test failure triage agents, production observers)
- Innovate with LLMs to improve efficiency and accuracy of testing
- Evaluate, implement, and measure impact of AI tools on team workflows
**Hands-On Technical Work**
- Engage with teams on testing solutions
- Contribute code to test frameworks and CI pipelines
- Shape CI/CD pipelines for test reliability (flakiness reduction, parallelization, artifact management)
You will work with diverse tech stacks: PHP, Kotlin, Go, Python (backend); TypeScript, React, React Native, GraphQL (frontend); PHPUnit, Behat, JUnit, Jest, Maestro, K6 (testing); Datadog, Sentry, Grafana (observability); AWS, Docker, Kubernetes (infrastructure).
In your first 12 months, success looks like: reduction in incident rate per PR, meaningful increase in SLO coverage, introduction of effective AI-assisted quality tooling, and effective risk-based quality reporting.
**Requirements**
Essential:
- At least 7 years in quality-related roles
- Proven experience running QA initiatives across an organization to improve quality output across engineering teams
- Demonstrated senior stakeholder management skills
- Hands-on experience testing across the stack (backends, frontends, functional, unit, performance, accessibility testing)
- Line management experience with a small team
- Experience with B2C products at scale (millions of users)
- Experience shaping CI/CD pipelines for test reliability (GitHub Actions or similar), including flakiness reduction, parallelization, artifact management, and runtime control
- Shipped AI tooling into a quality process (from evaluating/buying off-the-shelf tools to building bespoke agents); can describe the impact
- Proactive, low-ego, clear communicator; able to chase things down when blocked
Nice to Have:
- Experience with Datadog, Sentry, or similar monitoring tools
- Experience with incident.io or similar incident management platforms
- SLO management and using SLOs to improve quality
- Financial services or regulated B2C environment experience
- Mobile app testing experience (Maestro, native iOS/Android, React Native)
